Warranty Term:
1. The warranty policy stated below only applies to product purchased directly from www.sprime.gg. If you purchased the product from the reseller, you must contact them for any inquiries and refer to their terms. If you want to claim warranty of the product that's purchased from the reseller through us, the shipping fee must be covered by yourself.
2. For any limited warranty claim, a valid proof of purchase, a serial number and proof of issues such as photos or videos are required. If any of the requirements are not met, the warranty request may be rejected.
3. The color and the appearance may differ from the photos depending on the product and cannot be used for warranty claim. The specifications are subject to change without prior
notice to improve the performance.
4. The contents of this warranty information are subject to change without notice to improve the quality of service.
5. Any attempt to open the product such as customizing or modifying the product without
authorization from Sprime Gaming Gear may void the warranty.
6. Warranty services are only provided at the address and country of the original purchase. If you wish to request the warranty item to be shipped to a different address, especially a different country, you will have to cover the shipping cost.
7. Refund is only available through the original payment method used when placing the order. If the refund through that method does not work, we may offer an alternative compensation. The choice of the alternative compensation is selected by us and may include:
A. replacement of the same item or repairs
B. Replacement of a different item with similar value and specifications.
C. Credit gift card or discount coupon.
1-Year Limited Free Replacement Warranty:
For products purchased directly from www.sprime.gg, if the product becomes DOA, defective, abnormality or malfunction within the 12 months warranty period after the date of purchase, and the customer meets the warranty terms, Sprime Gaming Gear will replace the product with shipping fee covered without the need for the customer to send back the defective one.
Purchase proof such us order number or invoice are required for warranty. Sprime Gaming Gear reserves the right to verify the validity of your warranty and your request for warranty service.
Sprime Gaming Gear reserves the right to invoice you for shipping fees and service charges for any incomplete, damaged or modified product that is returned to Sprime Gaming Gear and requires repair or replacementthat is not otherwise covered under this limited warranty. Service charges are variable based upon the actual material and labor cost reasonably necessary to replace missing or return modified parts to their original factory condition.
This Limited Warranty does not apply to: (“Excluded Circumstances”)
1. Removed, revised, or damaged warranty seals and/or original factory serial numbers.
2. Custom mod, painted products.
3. Damage resulting from improper installation, including, but not limited to, incorrect or
insufficient electric power supply.
4. Defects resulting from long-term improper use.
5. Damage (including cosmetic damage such as scratches, spots, or dents), failure, loss, or personal injury due to misuse, abuse, improper maintenance, and storage, or acts of nature.
6. Damage incurred while being transported or moved by the customer.
7. Damage resulting from infection or installation of illegal software.
8. Damages caused by servicing not authorized by Sprime Gaming Gear.
9. Damages caused by usage that is not in accordance with product instructions or user manuals, failure to follow the product instruction or user manuals or failure to perform
cleaning or preventative maintenance
10. Normal wear and tear
11. Minor imperfection that meets design specifications
12. Cosmetic damage or exterior finish that does not affect functionality including but not limited to scratched or cracked visible surface.
13. Damage due to connected devices, components and equipment that is not Sprime Gaming Gear branded product.
14. 2nd hand products.(purchased as “used” from 3rd party)