Shipping & Delivery
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Standard shipping generally takes around 10-21 days depending on the country/regeion.
Expedited shipping generally takes around 5-14 days depending on the country/regeion.
Please note that due to the complexity of international shipping, sometimes shipping times could be longer than usual due to customs or transit delays, especially in countires like Russia, Brazil, etc. -
For EU countries, VAT and import fees are pre-paid and included in the shipping.
For other countries such as Brazil and Turkey, you will have to pay the import-related fees if applicable.
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Standard: starting at $6.95
Expedited: starting at $13.95Shipping rate can vary depending on your region, and the size and weight of the product you purchase. For the actual shipping rate, please check at the checkout.
We also offer free standard shipping for orders over $129. You can add more items such as mouse feet and grip tape to be eligible for free shipping if the order value is below 129$.
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Yes, we offer free standard shipping for orders over 129$. If your order value is less than $129, you can add some accessories such as mouse feet and grip tape to meet the requirement.
Warranty
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A 1-year limted free replacement warranty is provided against any manufacturer defects. Check Warranty for more detail.
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You don't need to send back the product for warranty. We can just send out the replacement with shipping fee covered if your warranty request is accepted. For more detail on warranty, please read warranty policy.
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If you wish to claim the warranty, please check warranty policy first and see if you are eligible. If you're eligble for warranty, you can email us at support@sprime.gg for help.
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We will cover the shipping fee of replacement as long as your product is under warranty and meets the term. For more detail, please read warranty policy.
Return & Refund
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Yes, order can be cancelled before fulfillment. A 4.5% transaction fee collected by the payment provider will be deducted from the refund.
Order status marked as fulfilled can not be cancelled.
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You can return the order within 14 days of delivery at the shipping cost of yours if you are eligble for return. To see if you're eligble, please read Return & Refund Policy.
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In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund. The shipping fee is not refundable.
In the case when the packaging has been opened and the product has been used or damaged, you are not eligible for a refund.
Please check our Return & Refund Policy to see if you're eligible for a refund. -
When an order does not include free shipping, all shipping costs, including the return shipping, are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.